Cancellation & Refund Policy
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How cancellations and refunds work on Holidaysmakers holiday packages
How cancellations and refunds work on Holidaysmakers holiday packages
How cancellations and refunds work on Holidaysmakers holiday packages
This Cancellation & Refund Policy explains when and how you may cancel a payment or Booking with Holidaysmakers, and when refunds are — and aren’t — possible. It forms part of our Terms & Conditions. Because holiday packages are built from services provided by independent airlines, hotels, and other Suppliers, refunds depend heavily on those Suppliers’ rules. Please read this policy carefully before you pay.
There are two very different scenarios, and the outcome differs sharply in each:
2.1 If you make a payment and then ask us to cancel it within a short window on the same day — for example, within minutes of paying — and before we’ve confirmed or ticketed your Booking with any Supplier, we can reverse the payment to you.
2.2 In this case we deduct only a nominal payment-gateway processing fee, typically 2% to 3% of the transaction value, depending on your card type. This fee is charged to us by the payment processor when you pay and isn’t returned to us when a payment is reversed, so it can’t be refunded. Different card types attract different gateway rates — for example, domestic debit cards usually sit at the lower end, while international, credit, and premium cards (such as certain corporate or rewards cards) are typically at the higher end.
Example: You pay today and, ten minutes later — before we’ve confirmed anything with the airline or hotel — you ask for your money back. We can reverse the payment and refund you, deducting only the gateway processing fee of roughly 2–3% based on the card you used.
2.3 Once we’ve begun confirming or ticketing your Booking with a Supplier — which can happen quickly — this immediate-reversal option is no longer available, and the rules in Sections 3 and 4 apply instead.
3.1 Once an itinerary is booked and confirmed, each part of it is controlled by the Supplier that provides it. Airlines control their tickets; hotels control their rooms; tour and transfer operators control their services. Whether you can cancel, and whether any money comes back, is set by that Supplier’s fare rules, rate conditions, and cancellation terms — not by Holidaysmakers.
3.2 If the flights and hotels in your Booking are non-refundable, there’s no money to return, and no refund is possible. This holds even where you cancel well before your travel date, because the Supplier has already treated the booking as final.
3.3 Where a service is refundable or partly refundable, any refund is limited to the amount the Supplier actually returns to us, after deducting the Supplier’s cancellation charges and any non-refundable payment-gateway fees. We pass on whatever we’re able to recover — we can’t refund money we’ve already paid out and can’t get back.
It’s fair to ask, “I paid — why can’t I just get my money back?” The honest answer is that, once a booking is confirmed, your money is usually no longer with us. Here’s what actually happens behind the scenes:
In short: after confirmation we can only return to you what the relevant Suppliers actually return to us. If your flights and hotels are non-refundable, there’s genuinely nothing to refund — the money is held by the Suppliers under their own terms, not by Holidaysmakers.
5.1 Every cancellation and refund request must be made in writing to booking@holidaysmakers.com, quoting your booking reference. The effective cancellation date is the date we receive your written request during business hours.
5.2 Once we have your request, we’ll tell you, based on the applicable Supplier rules, whether any refund is possible and, if so, how much and how long it’s expected to take.
6.1 Approved refunds are made to the original payment method used for the Booking, unless we agree otherwise or that isn’t possible.
6.2 Refund timelines depend on the Suppliers and on your bank or card issuer. Once we process a refund, it may take several business days — and sometimes longer for Supplier-side refunds — to show on your statement. We’ll keep you updated on the status.
7.1 Where only part of your Booking is refundable, we’ll refund the recoverable portion and retain or pass on Supplier charges for the non-refundable portion. Amendments to a confirmed Booking (such as date or name changes) are treated as Supplier transactions and may carry their own fees on top of any fare or rate difference.
8.1 If you don’t show up for a flight, hotel stay, or other service, or don’t use part of your Package, no refund is due for the unused services unless the relevant Supplier expressly provides one.
9.1 If we or a Supplier cancels a confirmed service, we’ll offer a suitable alternative where possible, or refund the amount we’re able to recover from the Supplier for the affected service. Our liability in these circumstances is as set out in our Terms & Conditions.
10.1 Where a cancellation results from events beyond reasonable control (as described in our Terms & Conditions), refunds remain subject to what Suppliers are willing or able to return. Suppliers may, at their discretion, offer credits or rebooking rather than refunds, and we’ll pass on whatever options are made available.
11.1 If you start a chargeback or payment dispute over a Booking that’s been correctly confirmed and is governed by these terms, we reserve the right to contest it with evidence of the confirmed Booking and the applicable Supplier and cancellation rules.
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